Informativa sui rimborsi

I'd like to return a book I've ordered. How can I do that?

Where applicable we offer a 14 days free post returns service for books being returned for the following reasons: 1) Item arrived damaged 2) Item was faulty (for example, a book has pages missing or sections have been misprinted) 3) The wrong item was sent 

If you need to return a book for any of the reasons above, then just give us a call on 0207 431 7009 and we will issue you with a code that will enable you to return the item free of charge. For Australian, US and other international customers, you may prefer to email us on admin@fergianibooks.com We can also arrange for a refund to be processed (including on any delivery fees paid) or a replacement to be sent. This applies to both UK and international orders. 

Of course it's also fine to return items that just aren't to your taste but you will need to return the book to us at your cost in order to receive a refund. There's lots more information on the packing slip you receive with your order - please ensure that you enclose this when sending books back to us. 

Please also be aware that when a book is returned for a refund, we will only refund any delivery costs paid by you up to the maximum amount of the least expensive delivery method we offer. So, if you chose to have your books sent by first-class post and then wish to return them for a refund, we will only refund you what it would have cost to send those books via our standard second-class service.